Service Contract

Thank you for choosing to book with your property with MEMORIES HOLIDAYS.

We look forward to welcoming you to Turkey. By making this booking you are entering into an agreement with us, so we request that you please read our terms and conditions of booking set out below.

PRICES

The price of the accommodation includes the following: Electricity, linen, *cleaning, hot water, central heating, pool, and garden maintenance. *Cleaning will take prior to your arrival - for 1 week stay and on day 7/8 if your stay is for more than 1 week.

ACCEPTANCE OF CHILDREN

We welcome children of all ages at the property but ask that they be always supervised.

CANCELLATION AND INSURANCE

By making your booking, our agreement is a legal contract, and if you need to cancel your booking the following restrictions will apply:-
• after making the booking you can cancel up until 12 weeks prior, your full deposit will be returned to you minus an administration fee of £50.
• from 12 weeks prior there will be 50% loss of deposit plus £50 administration fee
• From 8 weeks prior there will be 100% loss of deposit and the balance of the holiday will be required.
If you do not arrive at the property within 24 hours of your arrival date without notifying us, we shall be entitled to treat the booking as cancelled with full loss of holiday and monies paid.

If we cancel your booking or make a significant change we will, where possible, inform you prior to departure.

If we must cancel your booking, you will receive a full refund.

If we make significant changes to your booking, we will offer a like for like replacement however, if this is not possible, we will refund the difference between the original booking and replacement booking *unless your booking is cancelled due to force- majeure (i.e., disaster or pandemic please see below).We recommend that you take out cancellation insurance to cover this cost. *Administration charges will not be applicable to any changes made by us.

*Cancellations due to extraordinary cases (i.e., Force Majeure) In the event of an unavoidable event occurring either in resort or worldwide we will review the above clauses and act in accordance with the FCO (Foreign Commonwealth Office) guidelines and offer a 100% refund. For avoidance of doubt extraordinary can mean anything from war, virus, disease, terrorism and risk to human health and life.

Compensation will not be paid under any circumstances regarding any Force Majeure or unavoidable event.

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control.

We would however attempt to offer you alternative accommodation.

If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday.

Our liability would not extend beyond this refund.

ARRIVAL

Your accommodation will be available to you from 4pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms.

DAMAGES & BREAKAGES – SECURITY DEPOSIT

Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. For small breakages all we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, however a damage deposit will be taken upon arrival and retained for any significant damage, the cost of such damage will be deducted from the deposit. If no significant damage occurs this money will be refunded in full.
LATE ARRIVALS PROCEEDURE

Please ensure you contact us no later than 24 hours before you arrive to let us know if you will be arriving late. Failure to notify us may result property being re-let.

DEPARTURE

Please be ready to leave the accommodation by 10am on the day of departure, unless otherwise arranged

LIABILITY

We do not accept any liability for any damage, loss, or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves, our employees or contractors whilst acting in the course of their employment.

PRIVACY POLICY

Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.

Once again, we would like to thank you for choosing MEMORIES HOLIDAYS and a warm welcome awaits you from the MEMORIES Family